OLUWASEUN BUNMI FAGBENRO

Financial Operations Specialist

28, ibidun Street, Ojuelegba Road, Surulere, Lagos, Nigeria

About

Highly detail-oriented and results-driven Financial Operations Specialist with 3+ years of experience in banking and accounting, adept at managing complex transactions, optimizing financial processes, and delivering exceptional client service. Proven ability to enhance operational efficiency, ensure data accuracy, and maintain stringent confidentiality standards within fast-paced financial environments.

Work Experience

Customer Service Representative

United Bank of Africa

Sep 2023 - Present

Lagos, Lagos, Nigeria

Managed comprehensive customer relationships and account services, ensuring high satisfaction and operational efficiency at a leading financial institution.

  • Cultivated strong customer relationships, effectively resolving complex inquiries and enhancing overall service satisfaction.
  • Streamlined the process for opening new retail and corporate customer accounts, ensuring compliance and efficiency.
  • Efficiently resolved complex customer issues related to personal savings and chargebacks, enhancing client trust and minimizing escalations.
  • Maintained stringent confidentiality of sensitive bank records and client information, ensuring data security and compliance with financial regulations.
  • Consistently delivered exceptional customer service, upholding the bank's reputation for diligence and client-centric operations.

Utility Teller

United Bank of Africa

Sep 2022 - Aug 2023

Lagos, Lagos, NG

Managed diverse financial transactions and cash operations, ensuring accuracy and providing essential banking services to a broad customer base.

  • Processed a high volume of daily cash deposits, withdrawals, and payments for diverse personal and commercial customers, maintaining exceptional accuracy.
  • Consistently balanced cash drawers and reconciled discrepancies daily, achieving 100% accuracy in financial records and minimizing errors.
  • Managed sensitive currency and confidential customer information using proprietary banking software, ensuring strict security and regulatory compliance.
  • Educated customers on relevant bank products and services, enhancing their understanding and fostering stronger client relationships.

Teacher

Fakunle Comprehensive High School (NYSC)

Jan 2021 - Dec 2022

NG

Educated and mentored students in Marketing, developing comprehensive lesson plans and overseeing academic assessments.

  • Instructed Marketing to a class of 50 students, fostering a dynamic learning environment and enhancing academic comprehension.
  • Developed and implemented detailed lesson plans and instructional materials, ensuring structured and effective classroom delivery.
  • Designed and administered comprehensive assessments and examinations, providing timely feedback to evaluate student progress and learning outcomes.
  • Provided mentorship and academic support to students, contributing significantly to their personal and educational development.

Account Clerk

Ethylene Glycol and Lubrication Limited

Jul 2022 - Sep 2022

NG

Provided comprehensive accounting and clerical support, ensuring accurate financial documentation and timely reconciliation of accounts.

  • Provided critical accounting and clerical support, maintaining accurate financial documents and records for the accounting department.
  • Prepared daily bank deposits and statements, ensuring precise financial entries and supporting efficient cash management.
  • Executed timely reconciliation of accounts, proactively identifying and resolving discrepancies to uphold data integrity and financial accuracy.

Cashier

Covenant University Consultant and Service Management

Jan 2016 - Dec 2020

Ogun state, Ogun state, NG

Managed daily cash operations and financial record-keeping, ensuring accuracy and efficiency in transaction processing.

  • Monitored and managed daily cash balances, ensuring accurate reconciliation and minimizing discrepancies.
  • Processed and issued invoices for client services, ensuring timely and accurate billing and revenue collection.
  • Maintained meticulous book-keeping records and receipts for daily transactions, ensuring comprehensive financial documentation.
  • Performed daily reconciliation of bank statements with cash books, identifying and resolving discrepancies to uphold financial integrity.

Education

Accounting

Ajayi Crowther University

Sep 2020

Oyo, Oyo, Nigeria

Accounting

Ogun State Institute of Technology

2.71

Jan 2018

Igbesa, Ogun State, Nigeria

Certificates

Postgraduate Diploma in Human Resources Management (PGD-HRM)

Chartered Institute of Human Resources Management

Dec 2021

Skills

Communication

  • Interpersonal Communication
  • Client Communication

Confidentiality

  • Data Security
  • Information Privacy
  • Regulatory Compliance

Integrity

  • Professional Ethics
  • Trustworthiness

Banking Software

  • Financial Systems
  • Transaction Software

Cash Handling

  • Cash Management
  • Transaction Processing
  • Currency Management

Financial Product Knowledge

  • Banking Products
  • Financial Services

Attention to Detail

  • Accuracy
  • Precision
  • Data Verification

Customer Service

  • Client Relations
  • Issue Resolution
  • Client Satisfaction

Microsoft Office Suite

  • Microsoft Word
  • Microsoft Excel

Customer Relationship Management

  • Relationship Building
  • Client Retention

Account Management

  • New Account Opening
  • Retail Accounts
  • Corporate Accounts

Issue Resolution

  • Dispute Resolution
  • Problem Solving
  • Conflict Management

Financial Record Keeping

  • Bookkeeping
  • Record Management
  • Financial Documentation

Reconciliation

  • Account Reconciliation
  • Discrepancy Resolution
  • Bank Statement Reconciliation

Data Entry

  • Data Management
  • Information Tracking

Invoicing

  • Billing
  • Invoice Processing

Compliance

  • Regulatory Adherence
  • Financial Regulations

Time Management

  • Prioritization
  • Efficiency